FAQ's
How can I contact Static Imprints?
You can email us at Info@vandalkeychains.com, where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from the United States.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. All requests after this time will be denied. However, your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1–3 business days from the order date and shipped the day after processing. Please note we do not ship on weekends.
How long will it take to receive my order?
Due to demand and production times, orders may take between 2–4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay duties and taxes once your order arrives. Import taxes, duties, and related customs fees are determined by your local customs office and are your responsibility. We are not responsible for delays caused by your country’s customs department. For further details, please contact your local customs office.
How do I return an item?
Please contact us at Info@vandalkeychains.com.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, or defective. Include your order number, photographs of the item(s), and any relevant details upon receiving your package. We will do our best to resolve your case as quickly as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7–10 business days of receiving the returned item or cancellation request. If you haven’t received your refund yet, contact your bank or card company, as it may take some time before the credit is posted to your account.